Coronavirus (COVID-19)

 

While we hope it will never be necessary.  ServiceMaster Restore is qualified and equipped with the required protocols and processes should any pathogen outbreak occur within your facility.

 

Coronavirus Disease 2019 (COVID-19) response protocols;

General Cleaning for precautionary measures (No confirmed COVID-19 case)

When asked to perform cleaning in locations that HAVE NOT experienced a confirmed case of COVID-19, follow steps of the standard cleaning processes:

1) Provide necessary and appropriate security and sensitivity for the customer and customer’s property

2) Perform hand hygiene:

a. Using soap and water is preferred; an alcohol-based (at least 70%) hand sanitizer is an acceptable alternative if soap and water are not available.

b. Wash for at least 20 seconds – sing Happy Birthday twice.

3) Put on appropriate Personal Protective Equipment, per product label

4) Using an EPA-registered, healthcare-grade disinfectant (ServiceMaster approved product – SaniMaster 6) and, ensuring proper dwell time, clean and disinfect high-touch surfaces and horizontal surfaces, focusing on common gathering areas (e.g., door handles, light switches, rails, elevator buttons, phones, microwaves, coffee stations, sink handles, water fountains, chair arms, shared workstations or learning materials, dining tables). Ensure visible soiling is removed prior to disinfecting surfaces. Work in this manner:

a. Cleaning process

• High to low

• Clean to dirty

• Systematic – clockwise

• Wipe in one direction – S-stroke for mops or unidirectional

 for wipes

b. Dwell times 

• SaniMaster 6 = 10 minutes

5) Remove Personal Protective Equipment 

6) Perform hand hygiene: 

a. Using soap and water is preferred; an alcohol-based (at least 70%) hand sanitizer is an acceptable alternative if soap and water are not available.

b. Wash for at least 20 seconds – sing Happy Birthday twice.

 

Cleaning for Confirmed Exposure Situations

For cleaning in locations THAT HAVE reported a confirmed COVID-19 infection, follow these protocols. Consider that the contaminate could be spread through the location. This would necessitate the cleaning of all areas within the impacted structure. The infected person could have touched any surface, which then was touched by someone else who could have carried the contaminate to any other surface. 

1) Provide necessary and appropriate security and sensitivity for the customer and their property

2) Perform hand hygiene:

a. Using soap and water is preferred, an alcohol-based (at least 70%) hand sanitizer is an acceptable alternative if soap and water are not available.

b. Wash for at least 20 seconds – sing Happy Birthday twice.

3) Put on appropriate Personal Protective Equipment in this order:

a. N95 (or higher) filtering facepiece respirator 

b. Eye protection or face shield

c. Disposable gown or full, non-porous body covering

d. Gloves

4) Using an EPA-registered, healthcare-grade disinfectant (ServiceMaster approved product – SaniMaster 6) and ensuring proper dwell time, clean and disinfect following this process:

a. Cleaning process (start at the furthest point from building entry)

• High to low 

• Clean to dirty

• Systematic – clockwise

• Wipe in one direction – S-stroke for mops or unidirectional

for wipes

b. Steps in cleaning process

• Remove trash and debris and vacuum all dust, dirt and

debris.

• When complete, remove bag from vacuum and discard in

trash bag.

• Clean and disinfect ceiling (if applicable; in absence of non-porous surfaces, vacuum the ceiling)

• Damp high dust

• Clean and disinfect walls, up to 10 feet

• Clean and disinfect horizontal surfaces

• Clean and disinfect floors

• Carpeted flooring cannot be guaranteed to be disinfected. If there is gross soiling, vacuum the affected area first; follow the removal of trash and debris step above.

• Hot water extraction is the best alternative to full disinfection for carpeted flooring. Per the client’s request, hot water extract to the highest temperature possible, attempting to achieve 160° F.

• Inspect

c. Dwell times:

• SaniMaster 6 = 10 minutes 

5) If Personal Protective Equipment is damaged at any point in the process, replace it and dispose of used items in a trash bag.

6) Disposable wipes and mops are recommended and should be disposed of and sealed in trash bags after use.

7) If reusable wipes and mops are used, they should be disposed immediately and then sealed in trash bags once the job is complete or the bag is full.

8) Sealed trash bags should be double bagged prior to leaving the affected structure. Clean bags should be kept at the entry/exit point, where the double-bagging process is to be performed.

9) All product containers and equipment should be disinfected prior to exiting the structure.

10) Remove Personal Protective Equipment in this order:

a. Gloves  

b. Disposable gown or covering

c. Eye protection or face shield

d. N95 (or higher) filtering face piece respirator 

11) Perform hand hygiene:

a. Using soap and water is preferred; an alcohol-based (at least 70%) hand sanitizer is an acceptable alternative if soap and water are not available.

b. Wash for at least 20 seconds – sing Happy Birthday twice.

12) Launderable items should be returned to the facility for laundering

a. Ensure items are laundered at 160° F for at least 25 minutes

13) Additional notes:

a. Between and after disinfecting all areas/facilities, used products and equipment should be disinfected and all used Personal Protective Equipment should be immediately thrown away.

b. **Disclaimer: On wood and unknown surfaces, ServiceMaster will spot check an inconspicuous area to ensure the disinfectant is safe to use on the surface.

c. **Disclaimer: Soft, porous surfaces cannot be guaranteed to be

 

 disinfected.